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Presidents Award Winner


Ford Presidents Award LogoWhat is the Ford President's Award?

Ford Motor Company has a number of programs to recognize both dealership employees and dealerships as a whole. For those united by the big blue oval excellence is achieved in many ways: by reaching or exceeding sales goals, by scoring high in customer satisfaction and by maintaining an unwavering focus on success.   Henry Ford has been quoted as saying, "Victory is achieved each time a customer interaction translates into a lifelong relationship. And that's a Celebration of Excellence!"


Gresham Ford has been the recipient of the coveted award four times since Wills became the General Manager and purchased the dealership in 2003.

The Ford Motor Company President's Award honors those top-performing Ford Dealerships that make excellence a priority since 1998. In order to qualify for consideration Oregon Ford Dealers are required to be in good standing.  It is a privileged to be considered for the Ford President's Award not a forgone conclusion.  In order to be considered, each Ford dealership must excel in both Sales and Service customer experiences.

Gresham Ford really is the Dealer with a Heart and you see that sentiment over and over again in the online reviews.  "Providing a no-hassle experience with no-pressure and transparent pricing, is just how we have chosen to do things." says Bess Wills, General Manager and Co-Owner of Gresham Ford.

 

“In order to achieve the President's Award, dealers must exceed customer expectations every day in every department.  The pursuit of excellence is not for the faint of heart – it requires passion, tenacity and, of course, hard work.  This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction – in both sales and service – in automotive retailing,” said Benji Fritz, Sales Zone Manager, Ford Motor Company.

How does an Oregon Ford Dealer Earn the President's Award?

Following a customer's visit to the Sales or Service Departments, Ford will reach out with a comprehensive survey.  Customers are asked to share their all aspects of their experience.  In order to get what would be considered all five stars, like other review surveys.  The Ford Motor Company survey requires customers to be Completely Satisfied in order to be considered a win.  Only 340 dealerships out of more than 5,000 dealers nationwide are awarded this prestigious honor.

In order to be eligible a Ford Dealer must:
  • Be an active franchised Ford Dealer at the time the award is presented
  • Receive a minimum of sixty completed Customer Viewpoint Surveys cumulatively from the Sales and Service Departments
  • Achieve 100% or higher percentage in regards to Sales Effectiveness percentage
  • Achieve a Customer Experience Index score greater than the score of their area Ford Dealer Group

Basically a dealership needs to exceed expectations for sales and do better than their peers in terms of feedback from their customers. This is why we haven chosen to show our appreciation to all of our long-time, repeat, and referral customers. Thank you for making us a Presidents Award Ford Dealer again!

Many Oregon Ford Dealers have not and will never win this award. This award is determined by the surveys that customer receive after they complete a repair or purchase a vehicle from Gresham Ford. We have be award this honor multiple times becuase we care. Over the years we have continued to perpetuate this culture by choosing to hire only those who care. If you aren't excited to make a customer smile and truly solve their automotive pain points you won't work at Gresham Ford long.

Gresham Ford has the most caring and dedicated team. Period.

Other dealership shout about the best prices and biggest discounts. Some even claim to give "free" warranties or gifts. With Gresham Ford you get caring customer service with honest respect and competitive pricing. Our staff of almost fifty live and work in the Gresham community. Their children go to school with yours. You see them at church and the grocery store. We are part of the community and work every day to be kind, compassionate, and respectful. Thank you for acknowledging our hard work and making us an award winning team.




Experience an Award Winning Customer Experience at Gresham Ford

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

Oregon Ford Dealer Disclosure: Sales tax, Title, License Fee, Registration Fee, $215 Dealer Document Fee, Finance Charges, Emission Testing Fees, dealer trade charges and Compliance Fees are additional to the listed price. Ford Factory Destination and Delivery Charges are included in the price. All vehicles are subject to prior sale. Custom-ordered Ford vehicles are sold without an additional dealer markup for the original ordering consumer with the exception of performance vehicles including but not limited to F-150 Raptor, Bronco Raptor, Mustang GT 500, Mustang Shelby GT350R, Bronco Heritage, and Bronco Sport Heritage. Please contact the Gresham Ford Sales Team to confirm the availability and pricing of all vehicles. Even though all reasonable efforts have been made to ensure the accuracy and totality of Ford Motor Company Rebates, Ford Motor Credit Rebates, and Incentives, absolute accuracy cannot be guaranteed. PLEASE MAKE SURE to confirm the details of this vehicle (such as what factory rebates you may or may not qualify for) with Gresham Ford in order to ensure its accuracy. Some incentives and rebates may require financing through Ford Motor Credit. Gresham Ford cannot be held liable for data that is listed incorrectly. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

Temporary hand controls are available upon request for test drive purposes. Please provide up to 48 hours of notice to ensure availability. Contact Us to submit a request for hand controls or additional accessibility assistance.