Customer Testimonials
I took my king ranch in for service and i worked with Erin. She is amazing at what she does, she's helpful, kind, and funny. because of her, ill continue to get my vehicles serviced here. She deserves a pay raise. if you go here ask for Erin!
I wanted to share my experience with the service team at Gresham Ford. Erin and Cher in the service department were fantastic. They explained everything to me and kept me updated on the work being done to my vehicle. As a busy person, I really appreciated their communication and the fact that they let me know when my car was ready.
I've had a lot of vehicles and been to many service departments, but this was the absolute best experience I've had. I will definitely be returning to Gresham Ford for all my service needs, and I'll ... Read More DealerRater - Jun 12, 2025
I ordered a 2025 F150 Platinum with MSRP over $80,000. When we picked up the truck, the DIO keypad entry had not been installed. I was told to bring it back for installation but that would require a 5 hour round trip. I was then told to have my local Tillamook dealer install it. I did that but had to pay the labor out of pocket, which was only a half hour job at $75. The Gresham Sales Manager said I would be reimbursed. Over 2 weeks after I submitted the receipt and have not received reimbursement. I was at the dealership for 4 hours to ... Read More DealerRater - Jun 8, 2025
I had a really good experience when the salesperson showed me the selection of Broncos and wanted to find the right one for me. He followed up and said he found one at another dealer. Had me do a credit check and then wouldn't respond. I called the sales manager and general manager, and no return phone calls for four days. Finally, the salesperson said they hadn't been able to do the dealer trade after all. Total waste of time. I wouldn't work with this dealer; I went to another Ford dealership in town, and everything went ... Read More DealerRater - Apr 2, 2024
" WARNING GRESHAM FORD ",** MY MESSAGE TO THE GOV. AGENCY THAT DEALS WITH THE LEMON LAW IN OREGON I bought a 2023 Ford E Transit Van, fully loaded with approx. 8K in upgrades for my youngest son's
company. I have bought many trucks and vans from Gresham Ford since 2005 without issue. I always pay cash ($76,000.00+) with a company check. When my son picked up the van he noticed several factory defects like bare metal, no paint - only primer, paint drips, scratches, painters tape stuck in the paint, windshield and driver side window being badly scratched.
They said take ... Read More DealerRater - Feb 11, 2024
Ryan has been servicing our cars for years and is a rock star! He's also been great with my parents cars as well!
Made an appt for a recall issue for the first appt of the day and am now getting the run around for when it will be ready for pick up. Almost closing and they don’t answer the phone when I get transferred. Not very courteous when I’m having to schedule a ride to take me there. Were never told it could take longer than a day!
Search online for a F150 truck and decided to go with Gresham Ford. Christine was great to work with as well as Tony in financing. They made it a simple, upfront no pressure sale. Very Informative, friendly and made the whole experience enjoyable for a change!.
Great ordering experience for our 2023 transit van. Lota got us organized, David Miller took the order and Donovan took care of us on pick up day. Alex made the experience easy and made sure finances were in line with what was discussed over 8 months ago when the order was placed. Would recommend 10/10.
Will never goto this dealer ever again as long as I live!!! I have a 2019 Ford Transit that I bought from them and with 53K miles the transmission failed. I called the dealer to ask them if they had a tow service or knew any tow services that they worked with and they told me no they didn’t do towing. So then I googled a tow truck service had my van towed there for $460 Then it sat for three weeks for them to tell me my transmission is under warranty but they wouldn’t start working on it for 5 ... Read More DealerRater - Oct 11, 2022
My experience ordering a vehicle through Gresham Ford. I submitted the build sheet and was sent a preview to sign and return which I did quickly and was told by Sales Manager David Miller that the order was submitted and was all good to go. I never received a confirmation from Ford and repeatedly called, emailed and texted David and the sales rep to verify the order was in and approved but was dismissed with "it's in and good trust me". I was believing that but it was weeks later I finally received email from David saying ... Read More DealerRater - Oct 7, 2022
I could not be more pleased with the overall service I received from Gtesham Ford in ordering my new F350 Super Duty truck. Negotiating a fair price was easy and the sales staff kept me well informed about the progress of the truck build.
I wasn't going to post anything but it's still bugging me how rude we were treated by the sales manager. We went to order the 21 raptor and ready to pay the 10k mark up we were told a week before but we got the price to find out it was now a 20k mark up. That would be all my downpayment just for the mark up and I wasn't going to say anything and just walk away when the manager came up and started his classic manager talk that its a great deal good luck finding someone ... Read More DealerRater - Jun 30, 2021
Even though I have a local Ford Dealership in town, I will drive 3 hours again to purchase another vehicle. My experience with Gresham Ford and especially Damon Philpot, was better than I ever expected. Thank you for your outstanding customer service. D Jolly - Bend, OR
Gresham Ford has been a blessing to me, they’ve helped me so much! I’ve recommended them to a number of people. Sam & AJ were incredibly knowledgeable & helpful with the leasing of my car. They deserve 5 stars!
Gresham Ford has been my dealer to go to since 2012 when I purchased a Ford Focus from Jordan. In 2020 I purchased a Ford Escape from Sam Baxter. All of my service work is done at Gresham Ford. I have been totally satisfied with all of my contacts with the dealership and highly recommend the organization.
Dad and I bought my first car (2020 Mustang Eco) from Gresham. As we were doing our due diligence on which dealership to work with, David Miller at Gresham was extremely patient and provided us with helpful information on which state (OR or CA) to register the vehicle in, as well as answering a litany of other questions (during office hours as well as after hours). We ultimately went with Gresham, and the process was seamless. The staff, especially Sam Baxter (the employee who worked with us on the day of purchase) was extremely helpful, polite and courteous. We were in ... Read More DealerRater - Dec 28, 2020
I bought a 2020 Ford Ranger from Gresham Ford. Sam Baxter is our “go to” guy when it comes to buying a new or used vehicle.
We got a Ford Fusion Energi. Great car, Sam had it all hooked up for me and helped me sync etc, excellent knowledge of his craft. The dealership is a pleasure to go to as all the staff are friendly, knowledgeable and low pressure!
I bought a beautiful used car from Gresham Ford recently. It’s a hybrid and I’m thrilled with it. The young man who sold it to me was called Sam, and he has completely upturned my views on car salesmen. He was so polite (I’m sure he learned that from goid parents) and he was very knowledgeable but not at all pushy. What a refreshing experience it was! It’s a long time since I bought a vehicle without feeling that I’d been somewhat manipulated. I’m recommending Gresham Ford to everyone I know, and the polite ... Read More DealerRater - Dec 24, 2020
I purchased a Ford Explorer at Gresham Ford with the help of a fine salesman named Sam Baxter, who I might add is knowledgeable about all phases of the business but especially Ford Mustangs and the complete line of trucks.. Would I buy another car there? You bet!!
I bought a car this year from Gresham Ford and am thrilled with my car and the experience. Sam Baxter helped me find exactly what I needed. He was so responsive to all my needs, so helpful. Great customer service!
I just purchased my 2017 escape from Sam Baxter and had a great experience! Exactly the car I wanted with friendly customer service, no hassle, and a great deal.
Sam was so helpful and very knowledgeable. He made the process go by smoothly and showed excellent customer service. I’ll definitely be coming back.
I BOUGHT FORD ESCAPE ON APRIL 6TH. WHEN THEY BROUGT ONE TO ME THEY NEVER TOLD ME THAT IT WAS FRONT WHEEL DRIVE.
AND I NEVER PAID ATTENTION ABOUT DRIVE TRAIN,,BECAUSE I ASSUMED THAT ALL SUVS ARE ALL WHEEL DRIVE,,MAYBE I WAS NOT CAREFUL.,,AFTER ALMOST TWO MONTH LATER I FOUND OUT MY CAR JUST FRONT WHEEL DRIVE.,,WHAT A SURPRISE AND DISAPPOINTMENT,,
WHEN I CAKLLED THEM THEY SAID THEY TOLD ME ABOUT IT,,ABSOLUTE LYING,,ALSO SAID MY CAR
NOW USED CAR WHICH MEANS DEVAUED A LOT,,MORE THAN 10000 DOLLARS,,,
I AM TRYING TO TRADE IN AGAIN,,... Read More DealerRater - Jun 3, 2020
The man behind rhe desk was welcoming, friendly, fast , and helpful. And he granted me a discount as it was the car's first visit. The experience left me well pleased.
DON'T GO HERE
for repair or service work.
Had them do a multipoint inspection before a big roadtrip. Car broke down a week later. Here is what they missed:
- Master break cylinder leaking badly, caused BREAK FAILURE in mountains!
- Front control arms ball-joints visibly damaged, risking steering failure
- Transmission fluid way too low, causing transmission failure
- Break fluid long overdue for a change, causing further break problems
- Engine idler to loose, risking engine overheating
Am yet waiting to find an agreement with this place to get compensation and an explanation as to why they ... Read More DealerRater - Sep 19, 2019
Gresham Ford stoll this customer from Suburban Ford for life! They not only have me a better deal (a MUCH better deal), but also treated me like they wanted to earn a customer and not just sell a truck. I had bought my previous truck/trade-in from Suburban so I returned as all loyal customers should, but the deal they were giving just didn't seem right. I felt like I was just another sale and they were going to take for a ride banking on the fact that I was a return customer.
I went to Gresham because they ... Read More DealerRater - Nov 17, 2018
I had a super quick knowledge relationship with gresham ford and would purchase another car ther a full tank of gas and a very clean car helped while i was buying best experience buying i have ever had the check for a referrel never arrived so Jared must have forgotten THANKS
Third vehicle from this dealership ... two in last two years ... very helpful and patient staff. Sales force very good at helping find exactly the right vehicle to suit our needs. Great after the sale in insuring that our transportation is providing the safe reliable product we need. Sales staff very good at teaching us how the technology works. Very important to getting maximum benefit from our purchase.
Best car buying experience I've ever had Billy Mays was almost home with my kids and didn't dick around we just got down to brass tacks and got it done I left with a great deal and a great car
Very nice people to work with, they made sure we had everything we needed. Gresham Ford is the place to go if you are looking for a new vehicle.
I purchased my 2017 Fusion Energi from Sam Baxter at Gresham Ford and had an amazing car buying experience! Sam was friendly, knowledgeable, and very professional. Great car, great price, and great service! The service department is always friendly and knowledgeable too!
Due to buying a 2017 in February 2018, they offered great rebates, 0% financing, and because it is plug in Energy, I qualify for a $4,007 IRS tax credit! I love getting 40 MPG and using electric for 15 miles. Thanks Sam and Dylan!
The best dealership I have ever done business with. Working with Sam to buy my 2015 Ford fusion energi was so amazing. I wish more dealers were as honest as Greshem Ford, and I do not hesitate to recommend them to anyone. Thank you again to Sam and his family for a wonderful experience.
Without question, the worst dealer warranty experience of my life. The very condensed version: I purchased a new Ford Fiesta ST from Gresham Ford in July of 2017. As soon as the rainy season began, the car leaked between a pint to 2 quarts of water inside the interior, every night that it rained while parked in my driveway (which has a slight angle). No other vehicle in my driveway leaks. My car has been to Gresham Ford four times, where the employees have scratched my paint in two places, stained my driver seat as the result of removing the protective covers ... Read More DealerRater - Mar 14, 2018
This group is the BEST.....Really! Just got a replacement Explorer as my 2015 got totaled. My previous experience here was also excellent but this time was really tops. I talked to Van, told him what I wanted and how quick I needed it, and he found it and had it ready to go just as he said he would. The entire process there was very quick and easy. All staff I interacted with were very friendly and professional. And the vehicle is every bit as good as the last one; probably better. After hitting a large truck t-bone style at ... Read More DealerRater - Feb 16, 2018
Wen't all out to make sure the new ford was going to work for our needs. Great place to do business. Salesmen Sam & Billy were most helpful.
We had a great experience dealing with Gresham Ford. They are truly a Dealer with a heart. We placed our order for a new Mustang in July. We were kept advised on the status of our order in a timely fashion.
I took my son's truck there and had an amazing experience in the service department. It was during the Thanksgiving Holiday and they called when they said they would and had it done before I expected. They explained what was wrong and fixed the truck. I cannot thank them enough. Even though we live far away I will always make the drive to have my truck or my son's serviced at this dealership!
I recently purchased a vehicle at Gresham Ford and had a great experience. They are all very friendly and work hard to get you what you need. Their financial specialist I worked with went over and beyond for me and I am very thankful. I definitely recommend going here when you’re looking for a dealership!
I drive from Hillsboro to Gresham for service on my truck. I tried the other guys around my area but no other property comes close to the service I receive at Gresham Ford.
This is the 2nd vehicle I have purchased from Gresham Ford. I can not say enough good things about this team. Glen and AJ are terrific.
Great customer service, friendly, prompt,knowledgeable and efficient. I will continue to have my cars serviced at Gresham Ford. I’m completely satisfied with the company.
This is my 2nd vehicle from them,. I always have them do any service work and always am treated like a queen. I can't say enough good things about them and their staff. They are the absolute best
Laid back and friendly customer service. No pressure. Was in and out within an hour, they made things quick. Treat you like family. Donate to churches, charity and schools. Very involved in the community.
Love love love Gresham Ford. I have purchased 5 new cars from them in the past two years, and each individual experience could not have been more stellar. Thank you!
I have bought 2 vehicles through Gresham Ford. Sam Rich was my salesman both times and he was amazing! I will definitely be back for any future vehicle purchases
Long story short- I bought a truck here and after driving for a day or two I noticed a problem. I took it back and they had the service department look at it and they also were able to completely fix my truck! Im so GLAD/HAPPY that I bought with Jeff at Gresham ford and will do so in the feature. Thanks to Jeff, Ryan, management and all of the others that made my repair smooth and painless!!! Your customer service is extraordinary so keep up the great work!
Gresham Ford normally provides great service on my vehicles and is normally oil changes and lubes. but on this 2015 ford escape with 24,000 miles and still under ford factory warranty was scheduled for
appointment to see what the noise was coming out of the rear of the vehicle when driven. the vehicle set all day without being looked and and had to call service department a couple times to get a update on the findings. I was told( at the end of the day) that shocks have been a past issues with some of these Escapes and would just order a ... Read More DealerRater - Mar 1, 2017
On Monday, September 19, 2016, I called Gresham Ford to inquire about an appointment to have the clutch replaced in my 2006 Mustang. I spoke with Greg who quoted me $925 and said the work would take 2 days (including sending out the fly wheel to be resurfaced). Greg told me to make an appointment a few days out to give them time to get the parts in. I made an appointment for the following week on Monday, 9/26/2016.
I dropped my car off at Gresham Ford on Sunday, 9/25/16 at approximately 12:30 p.m. At approximately 3:00 p.m. on Monday, 9/26/16, Ryan (the Service Manager) from Gresham Ford ... Read More DealerRater - Oct 6, 2016
Interesting reading of a few reviews by a few customers, Having been in business before, we have encountered customers that could not be satisfied regardless of what you did to resolve any problems. Frankly, we have had nothing but great experiences in dealing with Gresham Ford. Our first was a 95 Ranger....handed down to our Grandson and still going strong with over 200,000 miles on it. The second was a 250 Super Duty Diesel (2007) that pulled our camper, hauled rocks, mulch and was also used as our only vehicle. The truck got excellent mileage, and we never had any problems with it. ... Read More DealerRater - Sep 20, 2016
Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wanted but i let it slide. The issues really started once I bought it. I have owned it 9 mo now and have had to take it back to the dealer 4 times. Everyone there was rude and called me a liar to my face about issues that are still not resoved on my car. They are not helpfull and by far the worst car buying expirence I have ever had. I think of myself as ... Read More DealerRater - Sep 16, 2016
After sales of vehicle (paid with cash) was completed dealer's closer informed us that they had only one ignition/door key and if we wanted a second one it would cost $250.00. Had I know about the missing key and the cost I would have walked or insisted on an additional key.
Took my truck in for brakes and it has never driven right since. First time I got it back it was so bad that I almost got into a wreck... It was bouncing and shaking vigorously Took it back and they did the alignment (more $) which helped for a little bit but soon begun to shake again. Took it back again and was told I needed to put another 2k in repairs to fix the problem. My truck drove perfect before I took it to the crooks at Gresham ford. I highly suggest you never go there for anything!
I broke down while traveling thru Gresham,OR. Positive, service dept was open till midnight. Also positive, staff was very friendly. However, when I got my bill, it was outrageous. Subsequently found out that they mark up their parts 40%. Also shop time is $105/hr. They had my truck for 7 days for a 10 hr job. One part was ordered several days later because the parts guy "figured" they had it in stock. So if cost means little to you and you like good customer service, this is the place to go. They smile big as they pocket your dollars
Have used Gresham Ford for many years and have been very happy with the service! Everyone at the dealership is friendly and accommodating. They really go out of there way. I also appreciate that they donate a portion of the bill to charity, if you request it.
Purchased 2 vehicles, 1 new, 1 used. That went fine. Everything after has been a disaster! Will avoid this place from now on. The service center is completely worthless, unskilled and unqualified "Techs". Management has no clue of customer service. Wish I could go back 3 months and punch my 3 month younger self in the face. It would have felt better than how I feel now about this place. Don't let the other reviews confuse you - AVOID THIS PLACE!!
Gresham Ford offered a refreshing experience with down to earth nice people who respected my time. I would definately recommend Gresham Ford to my family and friends.
